Welcome to www.mercoth.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our curated smart products platform, including browsing, purchasing, and engaging with content designed to enhance your family's health and comfort through technology. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by individuals seeking intelligent solutions for healthier living. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product specifications or technical data (which would compromise our carefully selected smart ecosystems), (2) engage in commercial resale of devices purchased from our platform (as we maintain strict quality assurance through direct manufacturer relationships), or (3) interfere with site operations through any means (including but not limited to manipulating smart device connectivity features or disrupting automated home integration systems). Violations may result in immediate account termination and legal action to protect our technological integrity and user safety standards.
All technological and informational content displayed on the Site—including but not limited to smart device specifications, health monitoring algorithms, user interface designs, firmware documentation, and home automation protocols—constitutes the exclusive intellectual property of www.mercoth.com or its authorized technology partners. This encompasses our proprietary health tracking systems, AI-powered comfort optimization patents, and family safety monitoring technologies which are protected under international copyright, patent, and trademark laws. Any unauthorized reproduction, reverse engineering, data extraction, or commercial exploitation of this content—whether for research, competitive analysis, or personal replication—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including technical specifications (accounting for firmware variations), health monitoring capabilities (with detailed measurement tolerances provided), and compatibility disclosures—occasional technological discrepancies may occur in our evolving smart product collections. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented connectivity protocols or sensor calibration data) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our advanced technology solutions, we may implement purchase restrictions on select smart devices (particularly during product launches or limited inventory situations). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical smart devices, shipping to unauthorized distributors, or suspicious payment patterns associated with gray market operations). Our platform exists to serve individual households seeking genuine technological enhancements for family wellbeing.
All orders undergo comprehensive functionality testing and firmware verification before dispatch. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each smart device meets our performance standards. During peak seasons, processing may extend to 5-7 business days. International shipments may require 14-21 business days for delivery, subject to customs clearance and local technology compliance certifications beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline, including smart device activation guidance.
We offer a 21-day return window from the delivery date for unused smart products in original packaging with all protective seals intact. Return shipping costs are the customer's responsibility unless the return results from our error. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility. For hygiene and data security reasons, personalized health tracking devices and opened software packages may only be returned if factory reset procedures have been completed and original data protection seals remain unbroken. Exchange requests for technological products are subject to current inventory availability and compatibility verification.
The Site may feature curated links to technology reviews, smart home integration guides, health research publications, or complementary technology service providers. These third-party resources operate independently from www.mercoth.com, and we expressly disclaim responsibility for their content accuracy, data privacy practices, security protocols, or technological reliability. We encourage users to thoroughly review all third-party terms and privacy policies before engaging with external platforms, particularly those involving health data or home automation systems.
The Site and all its technological content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during firmware update periods or system maintenance), (2) perpetual inventory availability of specific smart devices (as technology iterations evolve rapidly), or (3) absolute immunity from technological disruptions that may temporarily affect product connectivity or smart home integration capabilities. Customers assume all risks associated with implementing smart technology solutions in their living environments.
To the maximum extent permitted under applicable law, www.mercoth.com shall not be liable for: (1) carrier-related delivery delays affecting time-sensitive technology implementations, (2) inventory unavailability following order placement due to rapid technological advancements, (3) consequential damages arising from Site usage or product implementation (including but not limited to temporary smart system incompatibilities or learning curve adjustments), or (4) third-party actions involving our products (including unauthorized technical modifications or improper installation practices). This comprehensive limitation applies regardless of whether we were advised about potential technological integration challenges.
We reserve the right to modify these Terms periodically to reflect technological advancements (such as new IoT standards or health monitoring regulations), legal compliance requirements in the smart technology sector, or enhanced customer service protocols for technical support. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent technological innovation in the smart living ecosystem.
For questions regarding these Terms or technical support inquiries, please contact our Customer Care team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during product launches or system updates.
