All transactions conducted through www.mercoth.com require immediate payment processing via our encrypted, secure checkout system. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully authorized and cleared through our financial institutions before we initiate any order processing activities. In exceptional circumstances where payment authorization encounters difficulties or fails verification, we retain the right to cancel your order without providing advance notification. For our valued international customers engaging in cross-border transactions, please be aware that currency conversion fees may be applied according to your financial institution's specific policies and exchange rates. We recommend consulting with your bank regarding potential international transaction fees before completing your purchase. Our payment system employs industry-standard SSL encryption technology to ensure your financial information remains protected throughout the transaction process, reflecting our commitment to maintaining the highest security standards for all our customers purchasing our curated selection of intelligent products designed to enhance your family's health and comfort.
Following successful completion of your checkout process, our automated system will immediately dispatch a comprehensive order confirmation email to the address you provided during the purchasing procedure. This electronic document serves as your official transaction receipt and includes all essential order particulars such as detailed product specifications, complete pricing breakdown including any applicable taxes, and comprehensive shipping information. We strongly advise meticulously reviewing this confirmation document as it constitutes the legally binding agreement governing your purchase relationship with our premium smart products platform. Should you identify any inconsistencies, errors, or discrepancies in your order confirmation, we request that you promptly contact our dedicated customer service team at [email protected] within 24 hours of order placement to ensure timely resolution. This verification process ensures that you receive exactly the intelligent health and comfort products you selected, maintaining our standard of excellence in serving your technological needs for enhanced family living.
Although we employ sophisticated real-time inventory management systems to monitor stock levels across our range of carefully selected smart products, occasional overselling situations may occur during periods of exceptionally high demand for our most popular health and comfort technologies. In these rare instances, we will proactively notify you via email within 48 hours of purchase completion, providing transparent communication about product availability. You will then have the option to either await product restocking (typically requiring 2-3 weeks depending on supplier availability and manufacturing cycles) or receive a complete and immediate refund processed through your original payment method. We cannot guarantee continuous availability of any specific smart product model, color variation, or technological specification displayed on our digital platform. All intelligent products featured in our collection remain subject to prior sale until your order has been fully processed, verified, and physically dispatched from our fulfillment center, ensuring we maintain our commitment to providing accurate information about our curated selection of life-enhancing technologies.
Orders for our intelligent health and comfort products typically require 3-5 business days for comprehensive processing before shipment commencement. During peak seasonal periods, major promotional events, or holiday seasons, order processing duration may extend to 5-7 business days to ensure careful preparation and quality assurance of your technologically advanced products. Following dispatch from our facility, domestic deliveries generally reach their destination within 7-14 business days, while international shipments may require 14-21 business days for complete transit, with additional time potentially necessary for customs clearance procedures in certain regions. You will receive a detailed shipping confirmation email containing tracking information and relevant carrier details once your order departs our fulfillment center. Please understand that while we strive for timely delivery of your smart products, we cannot be held responsible for transit delays caused by carrier logistical issues, weather conditions, customs processing, or other external factors beyond our direct control that may impact delivery timelines for your family's health and comfort technology solutions.
We accept returns within 21 days of confirmed delivery for store credit or product exchange, provided the intelligent products remain in pristine, unused condition with original packaging intact and all protective materials, tags, and accessories included. Final sale items, specially ordered smart devices, and certain technological accessories may be designated as non-returnable, which will be clearly indicated at the point of purchase. To initiate a return process for your health and comfort technology products, please email our customer service team at [email protected] with your complete order number and detailed explanation regarding your return rationale. Our representatives will provide comprehensive instructions and, when applicable, a prepaid return label if your return qualifies under our policy guidelines. Refunds for approved returns will be systematically processed within 10 business days of our receipt and inspection of the returned merchandise at our facility. Customers are responsible for return shipping expenses unless the return results from an error originating from our operations, such as incorrect product shipment or defective merchandise, reflecting our dedication to fair and transparent policies for our community of technology enthusiasts.
All product pricing throughout www.mercoth.com is displayed in United States Dollars (USD) and includes applicable value-added taxes or sales taxes where mandated by governing regulations. We reserve the right to modify pricing structures without providing prior notification due to various market factors including currency fluctuation, manufacturing cost variations, supplier price adjustments, or technological enhancements to our product offerings. If you successfully placed an order before any price modification implementation, you will be charged precisely the amount displayed during your checkout procedure. Promotional discounts, special offers, or seasonal sales cannot be combined unless explicitly stated in the specific promotion terms and conditions. For our international customers purchasing our smart health and comfort products, any import duties, customs fees, taxes, or additional governmental charges imposed by your country of residence remain the sole responsibility of the purchaser, as these vary significantly across different jurisdictions and are beyond our operational control or predictive capability.
For any questions, concerns, or requests for clarification regarding your purchase of our intelligent health and comfort products, please direct your communications to our dedicated customer service team at [email protected]. We typically provide responses within 48 hours during standard business operating days, though response times may extend slightly during high-volume periods or holiday seasons. When contacting our support team, please always include your complete order number, relevant product details, and specific context regarding your inquiry to facilitate efficient and accurate assistance. Our knowledgeable representatives are specially trained to address technological questions about our smart products and provide guidance to enhance your experience with our health and comfort solutions.
